Privacy Policy

Last updated: November 2026

ExpressCare Urgent Care Centers (“ExpressCare,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, and share information when you visit goexpresscare.com and use the features available on it, such as finding a location, reserving a visit time, or contacting us.

This policy applies only to information collected through this website. It does not apply to information collected when you receive care at one of our centers, or to websites and services operated by others.

Patient Health Information

Health information you share with us as a patient, including information collected at our centers, during telemedicine visits, and through our patient portal, is handled separately from this Website Privacy Policy. 

Information We Collect

Information you provide to us

We collect information you choose to give us, such as when you:

  • Reserve a visit time online. This may include your name, date of birth, phone number, email address, the center and time you select, and the reason for your visit.
  • Contact us through a website form, by email, or by phone.
  • Apply for a job with us.
  • Sign up to receive updates or offers from us.

Information collected automatically

When you visit our website, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device type, operating system, pages viewed, time spent on pages, the website that referred you, and general location derived from your IP address (such as city or ZIP code). We use this information to operate the website, keep it secure, and understand how visitors use it.

How We Use Information

We may use the information we collect to:

  • Reserve visit times and respond to your requests
  • Send confirmations, reminders, and other messages related to your visit
  • Respond to questions, feedback, and job applications
  • Operate, maintain, secure, and improve our website
  • Understand how visitors use our website and measure the effectiveness of our communications
  • Detect and prevent spam, fraud, and misuse
  • Comply with applicable laws and respond to lawful requests

How We Share Information

We do not sell your personal information. We may share information in the following situations:

  • Service providers: Companies that help us operate our website and services, such as website hosting, online scheduling, form processing, email and text messaging, payment processing, and website analytics. These providers may use the information only to perform services on our behalf.
  • Legal and safety reasons: When we believe in good faith that disclosure is necessary to comply with a law, regulation, or legal process; to protect the rights, property, or safety of ExpressCare, our patients, or others; or to respond to an emergency.
  • Business changes: In connection with a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
  • With your consent: When you ask or authorize us to share it.

Cookies and Similar Technologies

Our website uses cookies, pixels, local storage, and similar technologies. Some are necessary for the website to work properly, such as remembering your choices and protecting forms from spam. Others help us understand how the website is used or support our communications.

When you first visit our website, you can accept, deny, or customize non-essential cookies through our cookie consent banner. You can change your choices at any time by selecting “Manage Consent” on any page. You can also block or delete cookies through your browser settings, though some parts of the website may not work as intended if you do.

Third-Party Services

We use third-party services to operate and improve our website. These services may receive technical information, such as your IP address, browser and device details, and page interactions, in order to provide their services. Depending on the page, these may include:

  • Maps, to display our center locations and directions
  • Online scheduling, to reserve visit times at our centers
  • Spam and security protection for our forms
  • Embedded content, such as videos

Each of these providers has its own privacy policy governing how it handles information.

Other Websites

Our website links to other websites and services, including our online bill pay portal, our medical records request service, our telemedicine platform, our careers and team member portals, the ExpressCare Wellness Center website, and our social media pages. Those sites may have their own privacy policies and terms, and we encourage you to review them. This Website Privacy Policy does not apply to those sites.

Email and Text Messages

If you give us your email address or phone number, we may contact you about your visit, such as confirmations and reminders. You can unsubscribe from marketing emails at any time using the link in the email, and you can opt out of text messages by following the instructions included in the message. Message and data rates may apply.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect through this website. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee the security of information you send to us online. Please do not include detailed medical information in general contact forms or emails.

Data Retention

We keep information collected through this website for as long as needed for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and meet legal and regulatory obligations.

Your Choices

  • Manage your cookie preferences at any time through “Manage Consent.”
  • Unsubscribe from marketing emails using the link in any email.
  • Opt out of text messages by following the instructions in the message.
  • Contact us to ask about, update, or request deletion of personal information you submitted through this website. Some information may need to be kept for legal, medical record, or business purposes.

Children’s Privacy

Our website is intended for use by adults. If you are reserving a visit for a child, a parent or legal guardian should provide the information on the child’s behalf. We do not knowingly collect personal information